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Customer Service Is Dying- and I'm Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on...
How to Create a Really Great Company in 2005
Why Most CEOs Fail? Building a Great Company From Within & Using Your Employees to Find and Fix problems By Chet Holmes, President of Jordan Productions Times are tough. The economy is in a constant state of upheaval. Is your company doing better...
Knowledge is Power ... So, keep your mouth closed to keep it from getting away!
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Office Gossip: What Can You Do?
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Public Relations – Defining Your Organization from the Inside Out
What do your customers say about your company?
Would you let your major competitor control your sales strategy?
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Book Summary : Primal Leadership
This article is based on the following book: Primal Leadership “Leading To Lead With Emotional Intelligence” By Daniel Goleman, Richard Boyatzis, Annie Mckee Published by Harvard Business School Press 2004 ISBN 1591391849 306 pages
Primal leadership takes center stage in this book. This concept goes beyond the set of conventional competencies on the making of a leader. Beyond bottom line figures, this book takes a leap forward with the concept of primal leadership through a keen and in-depth understanding of emotional intelligence and its link to leading and building emotionally intelligent organizations.
The authors explore the idea of leadership as an emotional function. They propose that the fundamental task of a leader is to create resonance at work, thereby unleashing positive traits and attributes in people. Emotionally intelligent leaders bring organizational success to the fore because they inspire, motivate and foster commitment in people.
Harness the power of primal leadership in this book and bring out the emotionally intelligent leader in you.
Primal Dimension of Leadership The use of emotion in leadership functions is a primal task that sets leaders apart. Great leaders move people by channeling emotions in the right direction, whether it is in formulating corporate strategy in the boardroom or a series of action items in the shop floor.
Resonance Effect The positive channeling of emotions that empowers people to be top performers is called resonance. The culture of resonance brings out the best in people. On the other hand, when leaders negatively drive emotions dissonance is created. Dissonance is not conducive to harmonious working relationships as it can undermine people’s potentials.
Key to Primal Leadership Emotional intelligence is the foundation of making primal leadership work. An emotionally intelligent leader knows how to handle himself and his relationship with the people he works with in order to drive up performance.
Good Moods, Good Work A good mood is essential for a team to function effectively. It is crucial for a leader to foster positive working relationships because emotional conflicts in a group can hamper a team’s performance.
A study of CEOs from Fortune 500 companies revealed that positive overall mood of top management people leads to better cooperation and better business performance. This argument takes the view that it is top management that creates the conditions for workers to work well.
Resonant Leader For emotionally intelligent leaders, resonance comes naturally in their dealings with people. Their actions reinforce synchrony within their team and within the organization. The strength
Around The Jazz Internet: May 18, 2012 Ten albums for newbies, the hated Cabaret Card and composer/arranger Gil Evans' centennial.
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of an emotionally resonant leader lies in the emotional bond he forms which allows people to collaborate with each other even in the face of change and uncertainty.
Four Dimensions of Emotional Intelligence The creation of resonance is a hallmark of primal leadership that can only be fostered by emotionally intelligent leaders. For a leader to promote prime resonance in a group, it is important to understand the four EI competencies. Interestingly, these competencies are not innately inherent but are learned abilities. According to research, an effective leader typically demonstrates at least one competence among the four dimensions.
1. Self-Awareness 2. Self-Management 3. Social Awareness 4. Relationship Management
Approaches to Leadership in a Nutshell 1. Visionary 2. Coaching 3. Affiliative 4. Democratic 5. Pacesetting 6. Commanding
The Five Discoveries of Self-Directed Learning 1. First Discovery: My ideal self – Who do I want to be? 2. Second Discovery: My real self – Who am I? What are my strengths and gaps? 3. Third Discovery: My learning agenda – How can I build on my strengths while reducing my gaps? 4. Fourth Discovery: Experimenting with and practicing new behaviors, thoughts, and feelings to the point of mastery. 5. Fifth Discovery: Developing supportive and trusting relationships that make change possible.
Final Notes Primal leadership is anchored on emotions. These emotions have underlying neurological explanations to them such as the open loop system. Thus, a leader must work hard to obtain emotional intelligence competencies that will make him a resonant leader because resonance is the key to primal leadership.
A resonant leader builds a culture of resonance by demonstrating emotionally intelligent abilities that permeate throughout the organization. A resonant leader aims to live a resonant life for him and his people in order to make resonant work. It is this kind of work that builds an emotionally intelligent organization – a kind of organization that can survive the changing business climate because it has built-in processes that can sustain change.
By: Regine P. Azurin and Yvette Pantilla http://www.bizsum.com "A Lot Of Great Books....Too Little Time To Read" Free Book Summaries Of Latest Bestsellers for Busy Executives and Entrepreneurs
Mailto: mailto:freearticle@bizsum.com BusinessSummaries is a BusinessSummaries.com service. (c) Copyright 2001- 2005 ,BusinessSummaries.com - Wisdom In A Nutshell
About the Author
Regine Azurin is the President of BusinessSummaries.com, a company that provides business book summaries of the latest bestsellers for busy executives and entrepreneurs.
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